FREQUENTLY ASKED QUESTIONS
LOCATIONWhere are you located?
Grecotel Villa Oliva is located in Adelianos Kampos, near Rethymno, Crete, Greece, just a short drive from the coast and approximately 7–8 km (10 minutes) from the historic port of Rethymno, which offers seasonal ferry connections. The resort is about 72–73 km (45 miles) from Chania International Airport (CHQ) and 75–76 km (47 miles) from Heraklion International Airport (HER), each roughly a 1-hour drive, making the resort easily accessible from either of Crete’s main airports.
How far is the main town?
Grecotel Villa Oliva is located in Adelianos Kampos, about 7–8 km (4–5 miles) from the main town of Rethymno, including the Old Town and Venetian harbor. By car or taxi, the journey takes roughly 10–15 minutes, while public buses take approximately 15–20 minutes. This makes it easy to access the town’s shops, restaurants, and attractions.
What is the weather like?
Crete enjoys a Mediterranean climate with hot, dry summers and mild, wetter winters. Summer (June–August) temperatures range from 27–30°C (81–86°F), with up to 12 hours of sunshine daily, ideal for beachgoers. Spring (March–May) and autumn (September–October) are warm and pleasant, with minimal rainfall, perfect for exploring. Winter (November–February) is mild, averaging 10–16°C (50–61°F), with occasional rain. Coastal breezes in summer help keep temperatures comfortable.
What Time Zone is followed?
Greece follows GMT+3 during the summer months (late March-October) and GMT+2 during the winter months, due to the daylight saving time.
TRANSPORTATION
How do I get there?
Villa Oliva Grecotel is easily accessible by car from both Chania International Airport (CHQ), approximately 72–73 km / 45 miles (around 1 hour), and Heraklion International Airport (HER), approximately 75–76 km / 47 miles (also around 1 hour). Rental cars, taxis, and private transfers are available from both airports.
Are private transfers available?
Private luxury transfers to and from the hotel are available upon request and at an additional charge. A selection of premium vehicles is offered to suit your preferences. To arrange a transfer, please contact our Reservations Department at [email protected], and our team will be pleased to assist you.
What modes of transportation are available at the destination?
A variety of transportation options are available at Grecotel Villa Oliva, including rental cars, taxis, and local public buses for easy access to nearby towns and attractions. Taxis can be arranged upon request through the front desk, while a public bus stop is located close to the hotel, offering regular connections to Rethymno Town, which is about 7–8 km / 4–5 miles away and reachable in approximately 10–15 minutes, depending on traffic and season.
ACCOMMODATION
What are the check-in and check-out hours?
Check-in: 15:00
Check-out: 11:00
What documents or items are required at check-in?
Kindly present your ID card or passport and the credit card used to book your reservation.
Can I arrange an early check-in or late check-out?
If the room is unoccupied, early check-in or check-out may be possible. However, to guarantee availability for early morning arrivals or late evening departures, booking an extra night is recommended. For late check-out, guests may inquire at reception the day before departure; options and charges vary depending on availability.
Can I use the hotel facilities before check-in or after check-out?
All hotel facilities are available to Villa Oliva guests from the moment the check-in process is completed. Following check-out, guests may request to keep their account open to include additional charges. If the account is settled at check-out, guests may still use the facilities for the remainder of the day, with any additional services paid for directly.
Are luggage storage services available?
The hotel provides a dedicated luggage area where we can safely store your bags and personal belongings before check-in or after check-out.
Are twin beds available?
Yes, twin beds are available upon request in select room types.
What is the size of the extra bed?
All extra beds measure 200 cm (78 inches) in length and 90 cm (35 inches) in width and can accommodate an additional guest if the room’s occupancy allows.
Is there an additional charge for a child staying in the room?
Children up to 12 years of age stay free of charge in their parents’ room, applicable to select room types and during specific periods.
Does the room include complimentary coffee or tea facilities?
All rooms are equipped with tea and coffee facilities, including a Nespresso machine with two complimentary pods daily, plus daily replenishment of instant coffee and tea. Please inform us if you would like fresh milk for your tea.
Is it possible to guarantee a specific room number or location before arrival?
Special requests regarding room number, location, and proximity are noted with care and will be accommodated whenever possible depending on room type and availability. We kindly recommend informing us prior to arrival via e-mail at [email protected].
Does the hotel provide an iron and ironing board in the room?
An iron and ironing board is available for our guests and can be delivered to your room for a limited length of time for security reasons. Ironing service is also available at an extra charge.
Is there a safe in the room?
All room types offer a safety deposit box.
BOOKING & PAYMENT
How do I book?
Reservations can be made by email at [email protected], by phone at +30 2831 0 71013, or directly through our website.
How do I pay for my reservation?
Once your reservation is confirmed, our reservations team will provide a secure online payment link to complete the payment by credit card. Alternatively, payments may also be made via bank transfer. We accept credit cards, debit cards, and cash. For credit card payments, we support VISA, MasterCard, American Express, Union Pay, Discover, JCB, and Diners Club.
Please note that the same credit card used at the time of booking must be presented upon check-in, along with a valid photo ID or passport of the cardholder.
Please note that, in accordance with local legislation, partial or full payment of invoices exceeding €500 in cash is not permitted. Payments above this amount must be made by credit/debit card or bank transfer.
What is the payment and cancellation policy?
Pre-payment is required in order to guarantee reservations. The exact timing for payment, as well as how far in advance you can cancel free of charge, depends on your stay dates and the specific offer under which you have booked.
Are there any additional fees?
In compliance with legal regulations, a mandatory environmental tax called the Climate Crisis Resilience Fee is charged. From April 1st to October 31st, the fee is €5.00 per room, per night. This fee is settled directly by guests at check-out.
DINING AND MEAL PLANS
Are all restaurants operational?
Yes. Our restaurants are operational throughout the season. In the event of unexpected adverse weather conditions, outdoor seating areas may be temporarily closed for guest comfort and safety.
What meal plans are available?
Breakfast Only
Guests enjoy a daily buffet breakfast served at the main restaurant.
Do you have baby food available?
For infants aged 0–1 year, baby food can be prepared according to your preferences. Please contact the Restaurant Manager in advance to place your order. Our staff is also happy to assist with warming baby bottles or baby food.
Can you accommodate dietary restrictions?
We are happy to accommodate special dietary requirements, including vegetarian, vegan, gluten-free, nut-free, and halal options. Please inform us in advance of any dietary preferences or allergies so our chefs can tailor your dining experience to your needs.
Are there any dress-codes for the restaurants?
We kindly request all guests to adhere to a resort casual attire with appropriate footwear while dining with us.
Evening Dress Code (after 17:00): Elegant smart casual. Swimwear, sportswear, and flip-flops are not allowed.
Can we book a table in advance?
We recommend booking your restaurant reservations in advance at Kitchen House Restaurant at Grecotel Plaza Beach House. Reservations can be made at the front desk upon arrival or at any time during your stay.
Is early breakfast or a breakfast box & lunch box available?
Yes, early breakfast is available in the form of breakfast boxes, offered free of charge. Please make sure to arrange it at least one day in advance.
KIDS CLUB
Do you have a kids club?
Guests have complimentary access to Grecoland at Grecotel Plaza Beach House.
Do you provide special amenities for babies and toddlers?
Yes. Our GrecoBaby service provides a wide range of amenities for infants and toddlers (aged 0–3 years) to ensure a comfortable stay. Items can be requested in advance by completing the Grecobaby Form >
Are babysitting services available?
Yes. Babysitting services are available at an additional cost and can be arranged through our reception. View babysitting terms & conditions >
ACTIVITIES
What indoor & outdoor activities are available?
At Villa Oliva, guests can enjoy access to the Grecotel Plaza Beach House facilities, including the Plaza Spa (at an additional charge) and complimentary sun loungers on the Plaza Beach House beach.
Are there good diving spots near Villa Oliva?
Yes. A certified PADI diving center is located nearby, offering diving lessons, guided excursions, and full equipment rental. Courses are available for all levels, from beginners to advanced divers.
Do you do Excursion boat trips?
Yes. We offer a variety of boat trips, cruises, and yacht experiences to help you enjoy the sea breeze in style. Options include snorkeling excursions, fishing trips, and private cruises. Our front office team is available to help you plan the perfect outing based on your preferences. Please contact the front desk in advance or send an e-mail to [email protected] to make arrangements.
GENERAL INFO
Is the hotel accessible to mobility-impaired guests?
The resort is not fully accessible to guests in wheelchairs. Please contact our Reservations Department for guidance on suitable room types: [email protected]
Are pets allowed in the hotel?
No, pets are not allowed. Only guide dogs are permitted on the premises to accompany their handler. To ensure eligibility and proper arrangements, the reservations department must be informed at the time of booking, and valid documentation must be shown. View pet policy >
Do you have a medical facility or pharmacy nearby?
While Grecotel Villa Oliva does not have a medical facility on site, a pharmacy is located within walking distance in Adelianos Kampos. Medical clinics and the General Hospital of Rethymno are about 5–7 km from the hotel and can be easily reached by taxi. Our front office team is happy to assist with any arrangements if needed.
Is there 24-hour reception service?
Yes. Reception is available 24 hours a day.
Is there an ATM machine on the hotel premises?
No, there is no ATM on site. The nearest ATM is located near the hotel.
Is there an exchange office at the reception desk?
No, you can exchange cash notes in the city center.
Do you provide Wi-Fi, and is it free?
We provide complimentary Wi-Fi access.
What are the parking options at the hotel?
There is a parking area on the hotel premises; parking spaces are limited.
What plug adapter do I need to bring?
The hotel is equipped with Type C power plugs and sockets. Type C plugs feature two round parallel pins that connect to corresponding two-hole wall sockets. The standard voltage supplied is 220 V.
Is the tap water drinkable?
Tap water in Crete is generally safe to drink. However, it is recommended to opt for bottled water.
SPECIAL REQUESTS & SERVICES
How can I contact the resort?
You can contact Villa Oliva by telephone at +30 28310 71013 or via email at [email protected].
Which languages are spoken by the staff?
The hotel staff speaks a variety of languages to cater to our international guests. These typically include English and Greek.
Are non-resident guests allowed to use the hotel facilities?
Hotel facilities are reserved exclusively for registered guests staying at the property.
Are personalised services available?
While we do not offer services such as butlers or in-room chefs, we are happy to tailor your experience based on our existing services to enhance your stay with us.
Do you accommodate requests for special occasions?
Yes. We accommodate requests for special occasions and offer special arrangements for honeymooners, anniversaries, birthdays, and other special occasions. Please contact our reservations department to make an inquiry via e-mail at [email protected].